Restoring a lost license key

When to use this

• You lost the purchase email and do not have the key.
• You set up a new computer and want every Raytown plugin you own activated at once.
• Your key was replaced by an upgrade and you need the new one.

Restore from inside the plugin

1. On the plugin's license page, choose Restore all my plugin licenses.
2. Enter the email address you bought with. If that address owns a license, a 6-digit code arrives within a minute. No code? Try the other addresses you use; the one on your receipt is the right one.
3. Enter the code. Every active license on that address is restored on this computer, for every Raytown plugin you own.

If every seat on a license is in use, the plugin offers to free one: pick the machine you no longer use.

What restore cannot do

• Trials cannot be restored (error 5104). Keep using a trial on the computer where you started it.
• Licenses that were refunded, put on hold, transferred or revoked cannot be restored either (error 5104).
• Codes expire after 10 minutes, and you can request up to 5 an hour.

For any of these, email dsp@raytownproductions.com from the address you bought with.