Error codes

License file missing

"No license file was found on this computer."

What it means

Normal after a fresh install, a reset, or a cleanup tool that deleted it. The plugin shows as not activated.

What to do

Activate again with your license key and email, or use Restore. If every seat is in use, free one first.

Read more: The plugin says "Not activated"

License file damaged

"The license file on this computer failed its security check."

What it means

The file was changed or corrupted after the server issued it, so the plugin will not trust it.

What to do

Activate again; the plugin replaces the file. If this keeps happening, email support with this code.

Read more: The plugin says "Not activated"

License file is for another machine

"The license file is for a different computer or plugin."

What it means

Renaming the computer, a major operating system upgrade, or copying the file from another machine all cause this.

What to do

Activate on this computer. It takes a seat, so free the old machine first if every seat is in use.

Read more: The plugin says "Not activated"

License needs to check in

"This license has gone 30 days without checking in."

What it means

Some plugin versions use a license that renews every 30 days while you are online. This one was not renewed in time, so the plugin shows as not activated. Your license and seat are not lost. Versions with a perpetual license never show this.

What to do

Connect to the internet and open the plugin; it checks in and unlocks on its own. Still locked while online? See the firewall and proxy article.

Read more: Firewalls, proxies and captive portals

Couldn't save the license file

"The plugin could not save its license file on this computer."

What it means

The license folder is not writable. Folder permissions, a sync or cleanup tool, a full disk or antivirus software can all block it. The plugin stays not activated until the file is saved.

What to do

Make sure the license folder is writable: on Windows, %APPDATA%\Raytown Productions\; on macOS, ~/Library/Application Support/Raytown Productions/. Then activate again. If it keeps happening, email support with this code.

Read more: The plugin says "Not activated"

Can't reach the license server

"The plugin could not connect to licensing.raytownproductions.com."

What it means

No internet, a DNS problem, or a firewall or proxy blocking your DAW. Only activating, restoring and checking in need the internet.

What to do

Check your connection, allow your DAW through the firewall, then try again.

Read more: Firewalls, proxies and captive portals

License server timed out

"The license server did not answer in time."

What it means

The connection was made, but no reply came within 15 seconds. Usually a slow or unstable network.

What to do

Wait a minute and try again. If it keeps happening, email support.

Read more: Firewalls, proxies and captive portals

Secure connection failed

"The plugin could not make a secure (HTTPS) connection."

What it means

Something broke the security check between you and the server: usually a wrong system clock, a proxy that inspects HTTPS, or an out-of-date operating system.

What to do

Set the correct date and time, install operating system updates, or try a network without the proxy.

Read more: Firewalls, proxies and captive portals

Unexpected server reply

"The license server's reply could not be read."

What it means

Something other than the server answered, usually a Wi-Fi sign-in page (hotel, airport) or a proxy.

What to do

Open a browser, finish any Wi-Fi sign-in, then try again.

Read more: Firewalls, proxies and captive portals

Server reply not trusted

"The license the server sent failed its security check."

What it means

The plugin only saves licenses signed by Raytown Productions. This one was not, so nothing was saved.

What to do

Try again. If it repeats, email support with this code and your plugin version.

License not foundHTTP 404

"No license matches that key and email."

What it means

The server has no license for this key, email and plugin.

What to do

Copy the key and email from your purchase receipt. Bought with a different email? Use Restore.

Read more: Restoring a lost license key

License revokedHTTP 403

"This license is no longer active."

What it means

It was transferred to a new owner, or revoked by Raytown Productions.

What to do

If you think this is a mistake, email support from the address you bought with.

License on holdHTTP 403

"This license is on hold."

What it means

The order was refunded, the payment is disputed, or support has paused the license.

What to do

Email support with your order email and this code.

Key replaced by an upgradeHTTP 403

"This key was replaced when you upgraded. Use your new key."

What it means

Buying the full version or a higher tier retired this key. The plugin normally switches to the new key on its own; you see this when it can't.

What to do

Activate with the key from your purchase email, or use Restore to have it sent again.

Read more: Restoring a lost license key

Machine not activatedHTTP 403

"This computer is not activated on that license."

What it means

The license does not list this computer. Renaming it, a major operating system upgrade, or a reset all make it look like a new machine.

What to do

Activate again. If every seat is in use, free the old machine from the plugin's Machines tab or the license portal.

Read more: Moving a license to another computer

Activation failedHTTP 403

"The server could not finish the activation."

What it means

Two changes to this license's seats arrived at once, and this one lost.

What to do

Try again. If it repeats, email support with this code.

All activation seats in useHTTP 403

"Every activation seat on this license is in use."

What it means

Each license runs on a set number of machines, three unless yours says otherwise, and all of them are taken.

What to do

Free a machine you no longer use from the plugin's Machines tab or the license portal, then activate this one.

Read more: Moving a license to another computer

Machine ID not validHTTP 400

"The plugin sent a machine ID the server rejected."

What it means

The ID the plugin made for this computer was too short or malformed.

What to do

Restart your DAW and try again. If it persists, email support with your operating system version.

System clock is behindHTTP 403

"Your computer's clock is set earlier than before."

What it means

The clock is more than a day behind a time already seen on this computer, by the plugin itself or by the license server. Trials check this so they cannot be extended; paid licenses are not affected.

What to do

Turn on automatic date and time, then try again.

Trial endedHTTP 403

"Your free trial has ended."

What it means

The trial period for this plugin is over.

What to do

Buy a license to keep using it. Your settings and presets are kept.

Trial already usedHTTP 409

"This email has already had a trial of this plugin."

What it means

Each email gets one trial per plugin.

What to do

If the trial is still running, keep using it on the computer where you started it. Otherwise, buy a license.

Read more: How trials work

Trial seats are fixedHTTP 403

"A trial's machines can't be changed until it ends."

What it means

Trial seats stay with the computers the trial was started on.

What to do

Keep using the trial where it is, or buy a license; paid seats can be freed and moved.

Read more: How trials work

Code not acceptedHTTP 400

"That verification code is not valid."

What it means

Codes expire after 10 minutes and stop working after 5 wrong tries. The code may also be for a different email.

What to do

Request a new code and enter it within 10 minutes.

Code requiredHTTP 400

"Enter the 6-digit code from your email first."

What it means

The request arrived without a verification code.

What to do

Request a code, then enter the 6 digits from the email.

Too many attemptsHTTP 429

"Too many attempts. Please try again later."

What it means

Restore limits how many licenses one account can claim in an hour.

What to do

Wait up to an hour, then try again.

Restore session expiredHTTP 401

"Your restore session expired. Start again."

What it means

A restore session lasts 30 minutes, and this one ran out.

What to do

Start the restore again from the beginning.

Read more: Restoring a lost license key

License not on this accountHTTP 403

"That license is not on this account."

What it means

The license you picked does not belong to the email you restored with.

What to do

Restore with the email the license was bought with; it is on your receipt.

Read more: Restoring a lost license key

License can't be restoredHTTP 403

"This license cannot be restored automatically."

What it means

Only active paid licenses can be restored. Trials, and licenses that were refunded, put on hold, upgraded, transferred or revoked, cannot.

What to do

Email support with your order email.

Machine not on this licenseHTTP 403

"That machine is not on this license anymore."

What it means

The machine you chose to free was already removed.

What to do

Refresh the machine list and try again.

Read more: Moving a license to another computer

Seats still fullHTTP 403

"All seats are still in use."

What it means

A seat was freed, but another activation took it first.

What to do

Free another machine, or email support.

Read more: Moving a license to another computer

License not available for restoreHTTP 403

"This license is not available for restore right now."

What it means

The license is in a state that restore does not handle.

What to do

Email support with your order email.

Request not understoodHTTP 400

"The server could not read the request."

What it means

The request arrived garbled, usually because of a proxy or an out-of-date plugin.

What to do

Update the plugin and try again away from any proxy. If it persists, email support.

Request incompleteHTTP 400

"Some required information was missing."

What it means

A field the server needs, such as the email, was empty.

What to do

Fill in every field and try again. If they are all filled in, update the plugin.

Email not validHTTP 400

"Enter a valid email address."

What it means

That does not look like an email address.

What to do

Check for typos and try again.

Email could not be sentHTTP 500

"The server could not send the verification email."

What it means

Our mail service failed to send it.

What to do

Check the address and try again in a few minutes. If it persists, email support.

Server errorHTTP 500

"The license server hit an unexpected error."

What it means

Something failed on our side.

What to do

Try again in a few minutes. If it persists, email support with this code and the time it happened.